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Money-Back Guarantee
We stand behind the quality of everything we sell and want you to shop with confidence.If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund — no hassle, no questions asked.
Frequently Asked Questions
How long will it take for my order to arrive?
Our orders are processed within 1–3 business days. Standard shipping takes 5–8 business days, and yes, we offer free shipping on all orders. Tracking is included so you can follow your package from our studio to your door.
Do you also help with installation at home?
Yes! We can assist with installation at your home to make sure everything works perfectly. Our team will guide you through the setup and ensure your product is installed safely and correctly.
What is the return policy?
We want you to be happy with your item. If you need to return it, you have 30 days after receipt to do so with ease.
Refunds are issued using the same payment method used for the purchase.
For more details, please see our Return Policy.
There’s a problem with my order
Don’t worry, we’ve got you covered.
Just send an email to info.vivori@gmail.com
or use our contact form.
Include your order number and a brief description of what happened — this way we can sort everything out as quickly as possible.
Do I get free shipping on my order?
Yes! We offer free shipping on all orders — no minimum purchase required. Once your order is placed, we’ll take care of the rest and deliver it straight to your door at no extra cost.